Wilson Dos Santos, PMI-ACP®, in a modern office with his team
Public Sector AI · Digital Innovation · Responsible Governance

Wilson Dos Santos, PMI-ACP®

Practical AI for public service.

AI and digital innovation leader with 12+ years in municipal IT at the City of Mississauga, now guiding organizations through generative AI adoption: from discovery and pilots to responsible, governed services people actually use.

Executive Track Record · 2008 – Present

Nearly two decades of digital leadership.

From citizen web services and enterprise IT delivery to municipal digital modernization and generative AI adoption. Each chapter built on the last.

18+
Years of delivery
04
Career chapters
750K+
Residents served
  1. 2020 – Present Active Advisory

    AI Evangelist

    Techway Solutions · Milton, ON

    Leading generative AI adoption: identifying practical use cases, building AI literacy through workshops and demos, and shaping responsible AI standards with product, engineering and leadership teams.

    Use cases
    Discovery to adoption
    Literacy
    Workshops & demos
    Guardrails
    Responsible AI standards
    AI Adoption & Use Cases

    Translate business needs into practical, high-impact AI opportunities and drive adoption across cross-functional teams.

    AI Education & Stakeholders

    Deliver workshops, executive demos, and communications that build AI literacy, trust, and organizational alignment.

    AI Strategy & Governance

    Partner with product, engineering, and leadership to shape standards, responsible AI frameworks, and ethical deployment.

    Trends & Leadership Advisory

    Stay current on emerging AI tools and advise leadership on adoption, risks, cost and best-fit solutions.

    Generative AI Strategy AI Governance & Ethics Change & Adoption Enterprise Adoption
  2. Nov 2018 – Jan 2021

    Manager, Digital Solutions

    City of Mississauga · Mississauga, ON

    Led the City's digital modernization strategy, multi-year Smart City roadmaps and steering-committee governance of IT priorities and investments, for a city of 750,000+ residents.

    Steering
    Digital Modernization Committee
    750K+
    Citizens Impacted
    Smart City
    IoT & Modernization
    Digital Transformation

    Developed and led a comprehensive IT digital modernization program aligned with the municipality's goals, vision and budget.

    Steering Committee

    Key member of the Steering Committee for Digital Modernization, guiding capital IT investments and departmental priorities.

    Multi-Year Roadmaps

    Directed municipal systems evolution by integrating Smart City technologies (IoT, AI) to modernize legacy infrastructure.

    Stakeholder Consensus

    Facilitated sessions with senior leadership and department heads to define requirements, bridging technical teams and business units.

    Smart City Architecture Digital Transformation Data-Driven Prioritization Stakeholder Alignment
  3. Jan 2013 – Nov 2018

    IT Project Manager

    City of Mississauga · Mississauga, ON

    Delivered enterprise technology deployments across multiple departments, embedding security and privacy governance and leading the training and change management that drove adoption.

    Multi-dept
    Enterprise deployments
    PMI-ACP®
    Agile Delivery
    Adoption
    Training & change management
    Solution Deployment

    Oversaw end-to-end deployment of complex technology solutions across multiple departments, protecting business continuity for critical municipal services.

    Data Governance & Security

    Embedded security protocols and governance frameworks into digital deployments, safeguarding municipal data and complying with privacy regulations (MFIPPA).

    Cultural Adoption

    Designed user training and support frameworks that drove cultural change and high adoption of new platforms.

    Portfolio Management

    Created and managed the project portfolio, balancing short- and long-term initiatives to deliver the most value to the municipality.

    Enterprise Rollout Privacy & Security (MFIPPA) Change Management PMI-ACP® Agile Delivery
  4. Jul 2008 – Jan 2013

    Web Specialist

    City of Mississauga · Mississauga, ON

    Ran day-to-day operations of the City's eCity citizen portals and guided developers through the full software development lifecycle.

    eCity
    Citizen web portals
    Full SDLC
    Developer guidance
    AODA
    WCAG Compliant
    eCity Portal Operations

    Managed day-to-day operations of the City's eCity portals, ensuring robust uptime and seamless digital access for residents.

    Full-Lifecycle Engineering

    Guided developers through complete SDLC phases—from UX wireframing and database design to testing, deployment, and security auditing.

    Citizen Digital Experience

    Pioneered responsive citizen-facing digital services, transactional web forms, and content management systems.

    Accessibility & Web Standards

    Enforced AODA/WCAG accessibility protocols and automated testing for municipal web ecosystems.

    High-Traffic Portals Full SDLC Management AODA / WCAG Compliance System Resilience
Executive Value Proposition

Why Wilson to lead AI and digital innovation?

Many organizations get stuck between promising AI pilots and services people actually use. Wilson combines hands-on AI delivery, 12+ years of municipal IT leadership and responsible-governance discipline to close that gap.

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01 / Production Proof

Builds and ships real platforms.

Beyond advising, Wilson designs, builds and runs live public platforms, from SunshineListStats (100k+ records) to GovJobs GTA (118+ public employers), covering the full journey from idea to production service.

100K+
Records indexed
SunshineListStats
118+
Public employers
GovJobs GTA
2,000+
Case studies
IdeasToStart
See the live platforms
02 / Governance
12+
years in municipal IT: privacy, security and continuity of critical services

Responsible technology judgment.

Embedded security protocols and governance frameworks into municipal deployments and complied with privacy regulations (MFIPPA). Brings the same discipline to AI: guardrails, accountability and safe deployment.

03 / Executive Alignment

Turns AI into measurable public value.

Wilson bridges technical teams, departments and senior leadership: prioritizing high-value use cases, translating AI into tangible returns, stopping wasteful spending and building AI literacy across the organization.

04 / Agile Delivery Rigor

PMI-ACP® Certified execution.

Certified in Agile and Scrum (PMI-ACP®, SFC). Balances rapid AI prototyping with enterprise stability, delivering predictable sprint cycles, transparent milestone governance, and disciplined budget management.

PMI-ACP®Agile Certified Practitioner
SFCScrum Fundamentals Certified
  • Predictable sprint cycles
  • Milestone governance
  • Budget discipline
Capabilities

AI, automation & digital capabilities.

The skills Wilson brings to departments, IT teams and leadership.

Generative AI & LLMs

  • LLM orchestration & RAG architectures
  • Autonomous agent workflow orchestration
  • Prompt engineering & evaluation benchmarks
  • API integration & tool calling

AI Strategy & Advisory

  • Use-case discovery, prioritization & ROI
  • AI literacy workshops for leaders & staff
  • AI tooling & foundation model evaluation
  • Strategic transformation roadmaps

Responsible AI Governance

  • Enterprise guardrails & output validation
  • Bias detection & algorithmic accountability
  • Privacy (MFIPPA), security & policy compliance
  • Ethical deployment & risk mitigation

Enterprise Architecture

  • Cloud optimization & high-availability deployments
  • Python & .NET backend microservices
  • Modernizing legacy core systems with AI
  • Secure, resilient data architectures

Automation & Data Integration

  • Automated multi-source ingestion pipelines
  • Data normalization & taxonomy classification
  • Semantic search & vector embeddings
  • Real-time transit telemetry & public data feeds

Delivery & Change Leadership

  • PMI-ACP® Certified Agile Practitioner
  • Scrum Fundamentals Certified
  • Training & support frameworks that drive adoption
  • Portfolio prioritization & budget management
How Wilson Works

From idea to pilot to everyday service.

A repeatable path that balances experimentation with governance, so good ideas become supported services instead of stalled proofs of concept.

  1. 01

    Discover

    Work with departments to find high-value opportunities and define what success looks like.

    Proof Requirements sessions with senior leadership and department heads at the City of Mississauga; AI use-case discovery at Techway.
  2. 02

    Pilot

    Prove value with small, measurable pilots before committing budget and scale.

    Proof Took SunshineListStats, GovJobs GTA and IdeasToStart from concept to live service; MiWay real-time transit platform recognized with the City Manager's Award.
  3. 03

    Scale

    Move what works into supported operations, with training, communications and change management.

    Proof Enterprise deployments across multiple City departments, with training and support frameworks that drove adoption.
  4. 04

    Govern & measure

    Build guardrails in from day one and track adoption and benefits to decide what to scale next.

    Proof Security and privacy governance embedded in municipal platforms; responsible AI standards at Techway; initiatives prioritized by data-driven value.
Review pathways built into every pilot
So innovation moves fast without creating risk.
  • Privacy (MFIPPA)
  • Cybersecurity
  • Accessibility (AODA)
  • Records management
  • Procurement & vendor risk
  • Architecture
  • Legal
Accreditations

Education & Certifications.

Formal qualifications, plus a development plan aligned to public-sector AI leadership.

Mar 2020

PMI Agile Certified Practitioner

Project Management Institute
ID: 2758811
Dec 2019

Scrum Fundamentals Certified

SCRUMstudy
ID: 749290
2000 – 2004

Bachelor's Degree, Graphic Design

University Tuiuti do Paraná
Curitiba, Brazil
Professional Development Plan · 2026–2027

Credentials aligned to AI governance, adoption and the Microsoft stack.

  1. 01IAPP AIGP AI Governance ProfessionalResponsible AI governancePlanned
  2. 02Prosci® Change Management Certification ProsciAdoption & capability buildingPlanned
  3. 03Microsoft PL-900 Power Platform FundamentalsPower Apps & Power AutomatePlanned
  4. 04Microsoft AI-900 Azure AI FundamentalsAzure AI & CopilotPlanned
  5. 05IAPP CIPP/C Certified Information Privacy Professional, CanadaCanadian privacy lawPlanned
  6. 06PMP® Project Management InstituteProgram deliveryPlanned
  7. 07ITIL® 4 Foundation IT service managementService operationsPlanned
Municipal Honors

City Manager's Award of Excellence & Innovative Business Solutions Award

Recognized for high-impact innovation delivering the MiWay Real-Time Transit telemetry platform and Canada 150th municipal programs.

Contact Wilson

Live platforms. Built, shipped and running in public.

  1. Data & Instant Search

    SunshineListStats

    Ontario's public sector salary disclosures, made searchable.

    100K+ records indexed · sub-second search

    Visit SunshineListStats.com SunshineListStats.com salary disclosure search shown on a foldable phone
  2. Automation & Taxonomy

    GovJobs GTA

    Public sector jobs from 118+ GTA employers, in one feed.

    Automated ingestion · daily alerts

    Visit GovJobsGTA.com GovJobsGTA.com public sector job listings shown on a foldable phone
  3. Recommendation Engine

    IdeasToStart

    Matches founders with business ideas that fit their budget, time and skills.

    2,000+ case studies · custom scoring

    Visit IdeasToStart.com IdeasToStart.com business idea matcher shown on a foldable phone